Technology plays a huge role in our everyday lives. It has also become integrated into the daily operations of hotel management. As hotels reopen and work toward full occupancy (while following local, state and national reopening guidelines in light of COVID-19), technology has become more important than ever, and it will play a key role in recovery. Hotel technology can be leveraged across all departments to enhance guest experience, streamline operations, manage post COVID-19 protocols, and improve communication between staff and guests. Here are 5 reasons why you should be using technology in hotel management. Guests Want Convenience Guests want the check-in experience to be quick and painless. Most airports allow you to check in online or go to kiosks where passengers can do it themselves and print out baggage tags without needing staff help. In many fast-food restaurants, you can place your orders and pay via a tablet or kiosk. In cinemas, you can buy or collect tickets at a digital kiosk. Guests want that same kind of seamless, technology-driven, contactless experience in the hotel industry, especially as contactless hospitality becomes more and more prevalent. Whether it’s checking in at an automated kiosk by scanning a QR code or ordering room service on a tablet, there’s no need to stand in a queue or have to leave your room to order food. Hotel guests want an easy and smooth experience. Technology allows this to happen in the hospitality industry.